Careers At Virgin Holidays Cruises

We currently have vacancies for full time sales consultants to join our call centre in Wootton Bassett, Swindon. We are looking for self-motivated people with a drive to succeed.

Job Description

• Job title:
  Sales Clerk
• Department:
  Sales
• Reporting to:
  Sales Management Team

Job Summary

Your principal duties are: selling holidays and ensuring maximum sales and targets are achieved.

Key Role Responsibilities

• Work to sales targets
• Ability to work under pressure in a sales driven environment
• Meet and exceed all sales targets, weekly and monthly
• Answering calls promptly & professionally
• Ensure callbacks are completed on a daily basis.
• Ability to identify & fulfill our customers holiday needs

Key Personal Capabilities

• Excellent telephone manner and communication skills
• Able to focus clearly on objectives and targets
• Able to build relationships with colleagues and customers
• Team player who enjoys a challenge, and able to work under own initiative
• Can demonstrate flexibility and reliability
• Enthusiastic and self motivated
• Able to work shifts including weekends
• Telesales experience is preferred but not essential.
• Quick learner
• Desire to succeed in a fast paced environment

Package

• £14k, £30k OTE uncapped
• Private Medical
• Pension
• Childcare Vouchers
• plus many more brilliant benifits

To apply for this role email your CV with a covering letter to .

Customer Service Executive - £15,015 pa

• To answer Customer Service queries by email/fax/letter or phone
• To be part of our call centre team open 9am – 5pm week days / 9am – 4pm Saturdays /Bank holidays 10am-3pm
• Ensure that all telephone/queries are answered promptly and dealt with quickly and efficiently. E.G name changes/amendments to holidays/payments/information relating to cruising/
• Reply to emails received from passengers
• Deal with tour operators on a daily basis
• Liaise with our sales team regarding specific issues
• To complete stats at the end of everyday
• Attend a weekly meeting with the team
• Deal with a variety of passengers who have variety of issues all day

Customer Service Supervisor – Up to £20k

• To manage the daily running of team within the customer service team
• Manage daily stats as well as employee issues (Return to work interviews, 1:1 meetings etc)
• Ensure that company KPI’s are adhered to
• Resolve issues within a reasonable timeframe and raise issues to After Sales Manager where required
• Proactively look at means of improving the service offered to our customers

Package

• Private Medical
• Pension
• Childcare Vouchers
• plus many more brilliant benifits

To apply for these roles email your CV with a covering letter to .