Customer Service
Entity Changes
Just to let you know, we are making some changes to the legal structure here at Virgin Holidays Cruises and the Virgin Holidays family.
On the 1st December 2011, the Virgin Holidays group is consolidating its travel businesses by transferring Virgin Holidays Cruises Limited into their main travel company, Virgin Holidays Limited.
We promise you'll receive the same great service - your holiday arrangements, our contact details and the way we'll look after you won't change!
The main travel company, Virgin Holidays Limited, is a member of ABTA (membership number V2043) and ATOL (holder number 2358) so you can still travel with confidence knowing your holiday is fully protected. The existing ABTA membership numbers W9716 and J1138 will continue to apply where Virgin Holidays Ltd trade as Virgin Holiday Cruises.
The great news is if you already have a holiday booked with us you don't need to take any action as a result of this change, as we will automatically transfer your booking to Virgin Holidays Limited. If you're looking to make a booking with us, this won't affect your booking as the changes will have already been made.
We've listed some of our most frequently asked questions, which we hope will answer any questions that you may have. If however we've missed something then please don't hesitate to contact our customer service team, who will be happy to help.
Ask Valerie
Try asking Valerie, our online assistant. Just type your question and hit enter. She gets smarter the more questions people ask and she's already pretty brainy.
Contact Us By Email
Contact Us By Phone
You'll find the answers to many commonly asked questions on the website, so before calling please take a look through our FAQ or Ask Valerie.
If you do feel that calling us is your best option, please ensure that you have your booking reference number to hand to avoid any unnecessary delay in handling your call. This will have been given to you by your sales clerk at the time of booking and can also be found on your confirmation.
Customer Service Support
- Tel: 0844 557 9734
- Fax: 0871 226 8184
Opening Hours
- Monday - Friday: 9:00am - 7:30pm
- Saturday - Sunday: 9:00am - 5:30pm
- Bank Holidays: 10:00am - 6:00pm
Contact Us By Post
Virgin Holidays Cruises
Unit 1-2 Coped Hall Business Park
Royal Wootton Bassett
Swindon
Wiltshire
SN4 8DP
United Kingdom
FAQ
- Entity Changes
- Payments
- Ticket Information
- Visa's & ESTA
- Amendments or Cancellations
- Flight Information
- Advanced Passenger Information System (APIS)
- On Board Your Cruise
Top 5 Questions
Q. When must I pay the balance of my holiday?
Full payment is due 13 weeks prior to departure.
Q. When will I receive my tickets?
7-10 days prior to departure
Q. Do I need a passport or a Visa?
Passengers are required to have valid passports.
Q. What is my luggage allowance?
Your luggage allowance will be confirmed on your tickets.
Q. Do I have to pay gratuities?
Gratuities on many cruise ships are now compulsory and will automatically be added
How was it for you?
We value all feedback that we receive from our customers; good and bad. In the unlikely event that there was a problem with your holiday, please let us know within 28 days of your return date.
By e-mail:
By Fax: 0871 226 8184
By Post: Virgin Holidays Cruises
Unit 1-2 Coped Hall Business Park,
Royal Wootton Bassett
Swindon
Wiltshire
SN4 8DP
United Kingdom
We will get back to you with a full response just as quickly as we can. In any case, you'll hear from us within 28 days of your comments, in line with the ABTA code of conduct.
