Please contact our Customer Service Team by email and we will happily correct this for you.
Yes. To make the necessary changes to your booking, please contact our Customer Service Team by email.
Please note that name changes may be subject to charges.
To make an amendment to your booking, please contact our Customer Service Team by email. Please note that amendments and changes may be subject to charges.
All cancellation requests must be put into writing to us by the lead passenger. Where applicable you will be subject to charges. Please see our Terms and Conditions for further information. Contact our Customer Service Team by email to make a cancellation.
Full payment is due 13 weeks prior to departure.
7-10 days prior to departure
Passengers are required to have valid passports.
Your luggage allowance will be confirmed on your tickets.
Gratuities on many cruise ships are now compulsory and will automatically be added
We value all feedback that we receive from our customers; good and bad. In the unlikely event that there was a problem with your holiday, please let us know within 28 days of your return date.
By e-mail:
By Fax: 0871 226 8184
By Post: Virgin Holidays Cruises
Unit 1-2 Coped Hall Business Park,
Royal Wootton Bassett
Swindon
Wiltshire
SN4 8DP
United Kingdom
We will get back to you with a full response just as quickly as we can. In any case, you'll hear from us within 28 days of your comments, in line with the ABTA code of conduct.
