Entity Changes

Which companies are affected?

The Virgin Holidays group is consolidating its travel businesses by transferring Virgin Holidays Cruises Limited into their main travel company, Virgin Holidays Limited.

Why are Virgin Holidays doing this?

We expect there to be greater efficiencies for the Virgin Holidays family and for our customers in the future by making the structure simpler.

When is the transfer happening?

The transfer is taking place on the 1st December 2011.

Will my holiday arrangements be affected?

The transfer won't affect your holiday arrangements in any way - you can continue with your holiday as planned. If you booked your holiday prior to 1 December 2011 and are due to travel after this date, it only means the legal entity providing your holiday has changed but everything else is the same.

What do I need to do?

You don't need to take any action as a result of this change. If you booked your holiday prior to 1 December 2011 and are due to travel after this date, we will send you information by post including a new confirmation invoice; just keep this important document safe until you've returned from your holiday.

Why have you sent me a new confirmation invoice?

This is because your booking was made prior to the transfer date with Virgin Holidays Cruises Limited and we are transferring your booking to Virgin Holidays Limited. We wanted to ensure your paperwork is up to date and correct, and reflects the change to the legal structure.

How does this affect me?

In line with the changes to the legal structures, your contract is with Virgin Holidays Limited trading as Virgin Holidays Cruises, a member of ABTA with membership number W9716 and J1138 and ATOL holder number 2358. Your new confirmation invoice confirms the details of your travel arrangements.

What does this change mean in terms of my financial protection?

If you've bought an ATOL protected air package from us your protection is under our Air Travel Organiser's Licence number 2358 for departures after 1 December 2011. (Departures prior to this date is covered by Air Travel Organiser's Licence number 6625.) In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad or will arrange to refund any money you have paid to us for an advance booking, except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. For further information visit the ATOL website at www.atol.org.uk .

What if I am not happy with the new arrangement?

In the unlikely event that you are not happy with your re-contracted booking, please contact us on 0844 557 9734 by 14 December 2011.

What do I need to do with the new confirmation invoice?

Please keep the new confirmation invoice in a safe place until you have completed your holiday as you may need it in the unlikely event your travel arrangements are protected under a scheme of financial protection and you need to make a claim.

What if I note any incorrect details on my new confirmation invoice?

Please check the details on your new confirmation invoice to ensure that all the details are as you expected. In the unlikely event of any discrepancy, please contact a member of our Customer Service Team at the earliest opportunity.

What if I have any more questions?

We'll be on hand to answer them - please call us on 0844 557 9734, if calling from overseas dial: (+44) 844 557 9734.