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FAQ

Top 5 Questions

Q. When must I pay the balance of my holiday?

Full payment is due 13 weeks prior to departure.

Q. When will I receive my tickets?

7-10 days prior to departure

Q. Do I need a passport or a Visa?

Passengers are required to have valid passports.

Q. What is my luggage allowance?

Your luggage allowance will be confirmed on your tickets.

Q. Do I have to pay gratuities?

Gratuities on many cruise ships are now compulsory and will automatically be added


How was it for you?

We value all feedback that we receive from our customers; good and bad. In the unlikely event that there was a problem with your holiday, please let us know within 28 days of your return date.

By e-mail:

By Fax: 0871 226 8184

By Post: Virgin Holidays Cruises
Unit 1-2 Coped Hall Business Park,
Royal Wootton Bassett
Swindon
Wiltshire
SN4 8DP
United Kingdom

We will get back to you with a full response just as quickly as we can. In any case, you'll hear from us within 28 days of your comments, in line with the ABTA code of conduct.