You should expect your tickets 7-10 days prior to departure. If we receive them any earlier we will send them out to you straight away.
Most airlines only require a reference number to issue your Boarding Card at check in, so in some cases you may receive your cruise booklet with flight information or paper ticket with your flight reference.
The airline will apply personal luggage labels to your luggage at check-in; some cruise lines no longer send luggage labels as they are not essential. However if you do wish to obtain some then please contact our Customer Service Team by email
Don't panic, our system will tell us if we have sent your tickets to you or not. So if your departure date is getting closer we will already be chasing them for you. If you are due to depart within the next 7 days then please contact our Customer Service Team on 0844 557 9734.
Full payment is due 13 weeks prior to departure.
7-10 days prior to departure
Passengers are required to have valid passports.
Your luggage allowance will be confirmed on your tickets.
Gratuities on many cruise ships are now compulsory and will automatically be added
We value all feedback that we receive from our customers; good and bad. In the unlikely event that there was a problem with your holiday, please let us know within 28 days of your return date.
By e-mail:
By Fax: 0871 226 8184
By Post: Virgin Holidays Cruises
Unit 1-2 Coped Hall Business Park,
Royal Wootton Bassett
Swindon
Wiltshire
SN4 8DP
United Kingdom
We will get back to you with a full response just as quickly as we can. In any case, you'll hear from us within 28 days of your comments, in line with the ABTA code of conduct.
