Yippee, you've booked your holiday!

If you have any questions prior to departure (and who doesn't) We have put together some of our most frequently asked questions to help you with any questions you may have. Just click below!

Frequently Asked Questions

If you're not sure about anything including: Payment, tickets, amendments or cancellations, visa's, flights or cruise information, this should be the first place you look.

Car Hire, Airport Parking & Airport Lounges

Virgin Holidays Cruises have partnered with FHR to bring you the best deals on travel services including Gatwick Airport Hotels, Heathrow Hotels and Secured Airport Parking.

Travel Insurance

Virgin Holidays Cruises have partnered with Preferential Insurance Services to bring you comprehensive travel insurance policies at competitive rates.

Win a year supply of Virgin wines

Fancy a year's supply of Virgin wine? On your return fill in our Customer Service Questionnaire to let us know what you thought and you could be the lucky one who wins a year supply of Virgin wines!

Back from your cruise?

We value all feedback that we receive from our customers so if you have had a fantastic time and want to tell us about your experience or if you think we could provide a better service we want to know about it. In the unlikely event that there is a problem with your holiday, please let us know within 28 days of your return date.

Please contact us using one of the following methods:

By e-mail:

By Fax: 0871 226 8184

By Post: Virgin Holidays Cruises
Unit 1-2 Coped Hall Business Park,
Wootton Bassett
Swindon
Wiltshire
SN4 8DP
United Kingdom

We will get back to you with a full response just as quickly as we can. In any case, you'll hear from us within 28 days of your comments, in line with the ABTA code of conduct.